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Terms of service
The agreement between you and Olee AI (Pvt) Ltd for every Olee product, in one document.
Last updated 11 September 2026 · Applies to every Olee product · Olee AI (Pvt) Ltd
01
The agreement
These terms are a contract between you and Olee AI (Pvt) Ltd, the company behind the Olee products: Oleon, OleeHire, OleeVision and OleeLaw. By creating an account on any of them, using any product, or applying to a role through an OleeHire link, you agree to them. If you do not agree, do not use the service.
If you accept these terms for a company, you confirm you may bind that company, and “you” means the company. Each product has its own account, and this one agreement governs all of them. Sections 9 to 12 add duties that apply only to the product named in them.
02
What the service does
Each product does a distinct job, described on its own page. In summary:
Oleon answers your customers on your website and WhatsApp and hands conversations to your team.
OleeHire collects applications, scores CVs against criteria you set, and runs voice interviews with candidates you shortlist.
OleeVision reads documents and images you send and returns extracted fields.
OleeLaw searches published Sri Lankan judgments and statutes and drafts instruments from templates.
We may change, add or remove features. We will not materially reduce a feature you are paying for during a paid term without notice and, where the reduction matters to you, a pro rata refund of the unused period.
03
Accounts and organisations
You must be at least 18 and give accurate details when you sign up.
Every account belongs to an organisation, and the organisation is the customer. Whoever creates it is its owner and may invite, promote and remove members.
You are responsible for what happens under your account, including anything done by people you invite. Keep credentials secret and tell us at once if you suspect misuse.
One person, one account. Do not share logins.
Each product holds its own accounts. Removing somebody from one product does not remove them from another; remove them from each product they use.
04
Plans, trials and billing
Every product opens on a trial as described on its pricing page at the time you start. When the trial ends the product closes until somebody chooses a plan.
Subscriptions are billed in advance and renew automatically until cancelled. One-off packs are charged once and, where stated, do not expire.
Usage above a plan's allowance is billed at the published rate.
Cancel at any time from billing. Cancellation stops the next renewal; it does not refund the current period, and access continues until that period ends.
Prices are in Sri Lankan rupees and exclude tax unless stated. You are responsible for any VAT, GST or withholding that applies to you.
If a payment fails we may suspend access after notice and a grace period.
Payments are taken by Stripe. We do not receive or store your card number. See our refund policy.
05
Acceptable use
You will not use any Olee product to:
break the law, or help somebody else break it;
upload content you have no right to upload, or personal data you have no lawful basis to process;
impersonate a person or organisation, or misrepresent an AI-generated answer as a human one where doing so would mislead;
attack, probe or overload the service, work around usage limits, or resell access without our agreement;
reverse engineer the service, or use it to build a competing product;
generate content that harasses, defames, or sexually exploits anybody.
We may suspend an account that is doing any of these, and will tell you why.
06
Your content stays yours
Everything you upload, and everything the products produce for you, is yours. You give us only the licence needed to run the service for you: to store your content, process it, and show it to the people in your organisation you have granted access to.
Nothing you upload is used to train a model, ours or anybody else's. This is not a setting you have to find and switch off. You keep responsibility for having the right to upload what you upload, and for telling the people it is about, where the law requires it.
07
AI output, and what it is worth
Every Olee product uses AI models, and AI can be wrong. Output is a draft, a score, a suggestion or a summary, never a decision. You are responsible for checking anything you rely on.
We do not warrant that an extracted field, a CV score, an interview grade, an answer or a citation is accurate or complete.
Where a product gives a confidence score or a citation, use it. A low-confidence field and an uncited claim are the product telling you to look.
Do not use output as the sole basis for a decision with a legal or similarly significant effect on a person.
08
Availability and support
We aim to keep every product available and to give reasonable notice of planned maintenance. We do not promise uninterrupted service, and we are not liable for downtime caused by something outside our control, including an outage at a hosting, payment or AI provider.
Support is by email at hi@olee.ai and through the support screen inside your account.
09 · OleeHire only
If you hire with OleeHire
Hiring is regulated, and the product helps you run a fairer process. It does not move the legal responsibility for a hiring decision, which stays with you.
You are the controller of candidate data. We process it on your instructions.
Tell candidates that AI screening and an AI-run interview are part of your process, before they take part.
Do not use a score alone to reject somebody. A human must make the decision.
Keep applications only as long as you have a reason to, and delete them when you do not.
You are responsible for the criteria you set, including that they are lawful and not discriminatory.
If you are a candidate: the employer who published the role decides what happens to your application, how long it is kept and who inside their organisation sees it. Ask them first. If you cannot reach them, write to us and we will pass it on and help where we can.
10 · OleeVision only
If you upload documents
You are the controller of the documents you send or upload, including any identity documents. We process them to return fields, answers or generated documents to you, and for nothing else.
You confirm you have a lawful basis to process the personal data in them, and to send it to us.
Delete a document and what was extracted or indexed from it goes with it.
Do not upload special-category data, health records, biometrics beyond an identity document you are entitled to read, unless you have told us and we have agreed it in writing.
11 · OleeLaw only
If you use OleeLaw
Olee AI (Pvt) Ltd is not an Attorney-at-Law and does not practise law. OleeLaw is a research and drafting instrument for a qualified professional who checks its work. Nothing it produces is legal advice, nothing creates an attorney-client relationship, and nothing should reach a court unread. That duty is yours, and no software changes it.
Judgments and statutes are reproduced from published sources. Verify against the official report before citing.
Templates state whether a practising attorney has reviewed them. An unreviewed template is labelled as such where you draft from it.
Coverage of the library is stated in the product and read live. It is not complete, and it does not claim to be.
12
Third-party services
The products depend on services we do not control, hosting and databases, AI model providers, WhatsApp, email delivery and Stripe for payments. Your use of them through us is subject to their terms, and we are not responsible for their acts or omissions.
Connecting your own account at one of those services, a WhatsApp number for example, is your relationship with them, governed by their terms.
13
Confidentiality
Each of us will keep the other's non-public information confidential and use it only to perform this agreement. That obligation survives the end of it. It does not apply to information that is public through no fault of the receiver, was already known, or must be disclosed by law, and in that last case we will tell you first if we lawfully can.
14
Suspension and termination
You may stop using the service at any time and close your account from your account settings.
We may suspend or end access if you break these terms, if payment fails after notice, or if we must to protect the service or another customer.
On termination your access ends. We keep your content for 30 days so you can ask for an export, and delete it after that unless the law requires us to keep it.
15
Disclaimer of warranties
The service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any AI output will be accurate.
16
Limitation of liability
Olee AI (Pvt) Ltd is not liable for indirect or consequential loss, lost profit, lost revenue, lost data, or the cost of substitute services. Our total liability arising out of or relating to this agreement is limited to the amount you paid us in the twelve months before the event giving rise to the claim.
Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.
17
Indemnity
You will indemnify us against claims arising from your content, your use of the service in breach of these terms, or your breach of a law that applies to you, including a claim by a candidate, an employee or a client of yours about how you used a product.
18
Changes to these terms
We may update these terms. For a material change we will give at least 30 days' notice by email or in the product before it takes effect. If you do not accept a change, stop using the service before it does; for a prepaid term, tell us and we will refund the unused part.
19
Governing law and disputes
This agreement is governed by the laws of Sri Lanka, without regard to conflict-of-law rules, and the courts of Colombo have exclusive jurisdiction. Before filing anything, write to us, most disputes are a misunderstanding about an invoice and are settled the same week.
20
General
These terms, with the privacy policy and the refund policy, are the whole agreement between us about the service.
If a clause is unenforceable, the rest stands.
Not enforcing a right once does not waive it.
You may not assign this agreement without our consent. We may assign it to a successor of our business.
We are not liable for a failure caused by something beyond our reasonable control.
Questions about this document go to hi@olee.ai. Anything about your account or a charge is faster at the same address.