Refund policy
What we refund, what we do not, and how long the money takes to come back.
Last updated 11 September 2026 · Applies to every Olee product · Olee AI (Pvt) Ltd
Contents
01
The month before you pay
Every product opens on a trial, described on its pricing page at the time you start it. No card is taken to begin, and nothing converts on its own: when the trial ends, the product closes until somebody chooses a plan.
There is no automatic charge at the end of a trial. If you do nothing, you are not billed.
02
Subscriptions
Billed in advance for the period, and renewed automatically until you cancel.
Cancel any time from billing. The plan does not renew, and access continues to the end of the period you have already paid for.
We do not refund an unused part of a period you chose to cancel. You keep what you paid for until it ends.
If we materially reduce a feature you are paying for during a paid term, we refund the unused part of it.
03
One-off packs
Token packs, OleeHire's interview tokens and OleeLaw's top-ups, are charged once.
An unused pack is refundable within 14 days of purchase.
A partly used pack is not refundable, because what was spent was delivered.
Tokens are not transferable between organisations, and have no cash value beyond their use in the product.
04
When we refund without being asked twice
You were charged twice for the same period.
You were charged after cancelling.
You were charged the wrong amount.
A product was unavailable for a material part of a period, through our fault.
Somebody in your organisation bought something they had no authority to buy, and you tell us within 14 days.
05
How to ask, and how long it takes
Email hi@olee.ai from the address on the account, with the invoice number. We answer within two working days.
An approved refund goes back through Stripe to the card it came from. Stripe and your bank decide how quickly it appears, usually 5 to 10 working days, and we cannot make it faster.
Refunds are in Sri Lankan rupees, for the amount charged. We do not cover a loss caused by an exchange rate moving between the charge and the refund.
06
Before you file a chargeback
Write to us first. A chargeback freezes the account while the bank investigates, which usually takes longer than simply refunding you would have. We have never refused a refund that fell within this policy.
07
Related
This policy sits alongside the terms of service, which govern the agreement between you and Olee AI (Pvt) Ltd generally.
Questions about this document go to hi@olee.ai. Anything about your account or a charge is faster at the same address.